Smart Lamp to Foster Emotional Well-being for Lonely Senior

Team members

Klue Cho, Xiaokun Liu, Asim Sayed

Role

Product Designer

Timeline

Oct 2024 - Dec 2024

Tool

Figma, Adobe Illustrator

01. Background

We want to create a solution to help reduce loneliness for seniors

Loneliness and social isolation significantly increase the risk to mental and physical health, which is a problem strongly resonated with my team, with older family members or loved ones living overseas where we cannot provide constant companionship.

How might we help older adults feel emotionally connected and supported, addressing their feelings of loneliness through human-centered interventions?

How might we help older adults feel emotionally connected and supported, addressing their feelings of loneliness through human-centered interventions?

02. empathize

Understanding loneliness in older adults (60+)

secondary research

6 user interviews

132 online survey responses

As loneliness in seniors was a broad topic, we set up research to explore the traits of older adults who face loneliness and the types of social, emotional, or environmental interactions older adults find most fulfilling in alleviating loneliness.

Our research found…

Root causes of loneliness are…

Seniors most negatively affected by loneliness are…

Most needed & helpful interactions for seniors to alleviate loneliness are…

03. Define

Identifying design direction

Our research findings indicate that one root cause of loneliness is a lack of close social connections, which can disproportionately affect seniors as their social circles tend to shrink with age, and many found it hard to create new connections.

Hence, we revised our design question as follow:

How might we create opportunities for seniors to build meaningful connections based on shared experience and interests, reducing emotional isolation?

How might we create opportunities for seniors to build meaningful connections based on shared experience and interests, reducing emotional isolation?

Here is a persona to keep us reminded of our users' needs.

04. ideate

Creating ideas on how to foster new connections

We created more than 60 sketches, and narrowed down to the below three that focus on building connection through local community.

Physical Connection Board

Physical space to foster casual in-person interactions.

Interactive Memory Board

Promote community connection through shared interest using mixed digital and physical media.

Personalized Event Box

Encourage older adults to attend social events through personalized and delivered information.

05. Back to Define

However, we realized that fostering connections only addresses the surface problem of isolation

However, we realized that fostering connections only addresses the surface problem of isolation

In our research, we also found that the inability to express true thoughts is a cause of loneliness. Aside from the lack of physical connection, we found that the issue lies in the lack of motivation to share, especially for people who lack a routine to promote mental wellness.

Emotional Isolation refers to a state where an individual feels disconnected from others on an emotional level, even if they are surrounded by people. This realization reframed our design focus - instead of primarily facilitating external relationships, we pivoted toward addressing the internal barriers seniors face when trying to connect.

How might we encourage seniors to share their inner thoughts and feelings to reduce emotional isolation?

How might we encourage seniors to share their inner thoughts and feelings to reduce emotional isolation?

06. Ideate Again

Creating ideas - encourage older adults to share inner thoughts and feelings

After another round of sketching and ideation, we decided to go forward with a solution that would provide a personalized companion to always listen and respond to user's emotions.

07. design solution

Our solution: A companion that is always physically and emotionally accessible

Below are the main ideas behind our solution to help senior reduce loneliness.

empathize with emotions and thoughts

initiate routine interaction to build a habit of sharing

provide accessible support any time

comfortably integrate with the user's home

We want to leverage the following technologies or features:

  1. Physcial Product

  • more accessible than small mobile interfaces for older adults

  • requires less technical proficiency

We decided to use a lamp as lamps are functional and can easily integrate into familiar environment. Warm lights are also associated with a sense of comfort.

  1. Conversational AI

  • widely accessible in the modern age

  • more affordable solution compared to a readily available real person

  • can be trained to provide professional consultation

  1. Routine conversation to build positive habit

  • lonely users may lack the motivation to share their thoughts proactively, so our solution should initiate conversation

  1. OnDemand Support

  • We want to provide support for the user whenever they need it.

  1. Easy to use

  • keep the setup and interaction intuitive

User flows for main interactions

Storyboards for key scenarios

08 . prototyping

Prototypes and Usability Tests

We developed low-fi prototypes including a companion app for setting up the device, a physical lamp, and a GPT agent.

We conducted two tests with non-senior users to gather feedback on voice interaction, the setup process, and the overall experience.

Usability Goal

  • Learnability User can easily learn how the lamp works and identify when the lamp talks.

  • Errors The lamp functions without errors

  • Effectiveness The AI (GPT) behind the lamp can effectively communicate in a professional and positive manner.

  • Learnability User can easily learn how the lamp works and identify when the lamp talks.

  • Errors The lamp functions without errors

  • Effectiveness The AI (GPT) behind the lamp can effectively communicate in a professional and positive manner.

User Experience Goal

  • User feels comfortable conversing with the AI

  • User feels an improvement in emotion after talking with the AI

  • User is willing to interact more with the lamp after first attempt

  • User feels comfortable conversing with the AI

  • User feels an improvement in emotion after talking with the AI

  • User is willing to interact more with the lamp after first attempt

We gained valuable feedback. Some usability testing participants suggested that older adults may find it easier to set up check-in time preferences using voice instead of App. We adopted this advice and simplified the app interface.

We gained valuable feedback. Some usability testing participants suggested that older adults may find it easier to set up check-in time preferences using voice instead of through app. We adopted this advice and removed preference setup from app interface..

09 . final design

Final Design Overview

Buddy Light will check-in with user routinely, or whenever the user touches the lamp.

Easy wireless device setup using app

Landing Page + Account Setup

Landing Page + Account Setup

Network Connection

Network Connection

Set up preferences using voice chat

10 . reflection

My journey through this project

We successfully showcased the final solution to over 100 participants, receiving highly positive feedback! Below is a user journey capturing my own experience throughout the project!

The class began with the challenge of creating a physical solution, which pushed us out of our comfort zone. However, we were proud of our final design and believed in the potential impact a real product similar to ours could achieve in helping people with mental wellbeing.